Digital technologies have fundamentally altered emergency and crisis management work. This essay sketches the macro-environmental transformations wrought by digital technologies in emergency and crisis management and outlines their implications for managerial reasoning and decision-making. It proposes multi-level approaches to improve congruence between crisis managers and their environments to reduce cognitive and organizational barriers and improve decision-making. The future of crisis management lies in reducing the misalignment between personal, proximal, and distal environmental conditions.
Crisis Governance, Emergency Management, and the Digital Revolution